Information
- Products: Sparkrock 2016, Sparkrock 365
- Summary: How to open Console to submit error message encountered in mySparkrock
Details
To assist Sparkrock in finding a resolution to an error that is encountered in mySparkrock, users are asked to submit the details of the error. To capture the error that is being prompted in mySparkrock, use the steps as per below in the Resoluation area.
Resolution
Please follow these steps to open the Dev Console in your browser and display the full error
To open the Dev console:
- To open the console in Edge/Chrome, press F12 or use this keyboard shortcut: Cmd + Option + J (on a Mac) or Ctrl +Shift +J (on Windows).
- Click the "Console" tab in that window.
- From there, repeat the action that is causing you trouble and take a full screenshot of the Console dialogue.
Impact / Risks
Not applicable
Workaround
Not Applicable
Related Information
Not Applicable
Update History
The following are the dates and actions pertinent to the history of this issue.
| Date | Details | Link |
| 10/07/2020 | The first version of this Knowledge Base article was created. |
|
Attachment
Not Applicable
Attachments (1)
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