How to record and share a video with Sparkrock Support team

Modified on Sat, 20 Jul at 10:29 AM

Information

Products:  Sparkrock 2016 and 365
Summary: How to record and share a video with Sparkrock Support team

Details

This document explains two different methods for recording and sharing videos with Sparkrock Support, which can be easier than sharing a step-by-step document.

Resolution

First Method: Recording a scheduled Teams call.

Schedule a Teams call with the support contact who owns your case. Clarify the meeting is solely to share a video recording, and they can ignore the appointment.
Start the call and recording, then present and use your microphone to explain the issue, and show the configuration and reproduction steps if applicable.
Stop the recording and notify the support analyst that the video is available.

Second Method: Utilizing a third-party tool to record video or a step-by-step guide.

Create a free account in a third-party recording solution, such as Loom or ScribeHow.
Record your screen and create a shareable link to your video or document.
Share the link with Sparkrock Support.

Impact / Risks

Keep in mind that some information in Sparkrock 365 is confidential and a video recording should only be shared with Sparkrock Support.

Workaround

If setting up a call with your Support representative achieves the same results, you can ask the Support representative to start the recording and attach the file to the case.

Related Information

Not Applicable

Update History

The following are the dates and actions pertinent to the history of this issue.

Date	Details	Link
12/30/2022	The first version of this Knowledge Base article was created.
01/04/2023	Clarified both methods
03/01/2023	Adjusted KBA to make it more concise

Attachment

Not Applicable