Possible connectivity issue with MS PowerBI and other services/integrations after Sparkrock 365 Update 21.3

Modified on Sat, 20 Jul at 10:32 AM

INFORMATION

Products: Sparkrock 365
Summary: Possible connectivity issue with MS PowerBI and other services/integrations after Sparkrock 365 Update 21.3

DETAILS

This Knowledge Base Article provides instructions on how to resolve a possible issue with connectivity between MS PowerBI, other services/integrations using Sparkrock's APIs, and Sparkrock 365 after the recent 21.3 update. Symptoms of this issue may include MS PowerBI and other services/integrations failing to connect to Sparkrock 365 after the update.

RESOLUTION

To resolve this issue, please refer to our release notes for Sparkrock update 21.3, which can be accessed here

Contact Support: If the steps in our help site are too complex, or you have questions, we recommend creating a support case with Sparkrock support team. You can create a case in https://success.sparkrock.com/

IMPACT / RISKS

Connectivity issues between MS PowerBI, other services/integrations, and Sparkrock 365 can result in disruptions to data integration and reporting processes, leading to potential business impacts such as delays, inaccuracies, or incomplete information.

WORKAROUND

Not applicable

RELATED INFORMATION

UPDATE HISTORY

The following are the dates and actions pertinent to the history of this issue.

Date	Details	Link
04/14/2023	The first version of this Knowledge Base article was created.

ATTACHMENT

Not applicable