Employee Center intermittent access/authentication issues

INFORMATION

• Products: Employee Center - Sparkrock SR 2016
• Summary: After a Windows update, Employee Center users have intermittent issues accessing/authenticating to the application.

DETAILS

After a Windows update, users may experience intermittent issues accessing/authenticating to Employee Center in Sparkrock 2016. This is caused by a TLS issue. The solution is to hardcode Employee Center API (in IIS) to use .NET 4.7.2.

RESOLUTION

To implement the solution, follow these steps:

1. Ensure that .NET 4.7.2 or a higher version is installed on the VM. (It's likely that version 4.8 is already installed.)

2. Locate the Employee Center API IIS site's web.config file (typically found under C:\inetpub\wwwroot\AltusDynamics.WebApi\Web.config).

3. In the web.config file, search for the following block:

4. Update the block to:

This will force the API sites to default to TLS 1.2 without having to modify the registry or anything else.

IMPACT / RISKS

No known risks.

WORKAROUND

not applicable

RELATED INFORMATION

Download .NET Framework 4.7.2 | Free official downloads (microsoft.com)

UPDATE HISTORY

ATTACHMENT

Not Applicable