Information
- Products: Sparkrock 365
- Summary: An error saying “Statement Status must be equal to Open in Check Ledger Entry” shows up while trying to void a cheque
Details
This issue presents when the already exported check is sitting in a Bank Reconciliation and therefore it is linked with a Statement
Resolution
To resolve this issue, follow these steps:
-
Navigate to Bank Recs
-
Find the reconciliation that contains this check and open it
-
On the checks section, delete the line corresponding to the check you would like to void
Impact / Risks:
None
Workaround
Not applicable.
Related Information
Not applicable.
Update History
The following are the dates and actions pertinent to the history of this issue.
| Date | Details | Link |
| 20-06-2023 | The first version of this Knowledge Base article was created. |
|
Attachment
Not Applicable.
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