Troubleshooting mySparkrock request submission and notification issues

Information

• Products: mySparkrock (Sparkrock 365 version 20.x)
• Summary: Troubleshooting mySparkrock request submission and notification issues

Details

If email notifications an error appears upon attempted submission of an item in mySparkrock, follow these steps to ensure required setup has been performed

Resolution

1. In the Sparkrock 365 environment, go to Job Queue Entries and ensure the two Job queue entries highlighted have the following parameters:
   1. For Codeunit 1509 (Notification Entry Dispatcher)
      1. User ID must be MYSPARKROCK
      2. Job queue Category must be NOTIFYNOW
      3. No. of Minutes between runs should be 50,000
      4. Status must be Ready
      5. Delete any other entries for this Codeunit where status is Error
   2. For Codeunit 23022111 (mySparkrock Notif. Entry Disp) 
      1. Ensure it is run by an active super user
      2. No. of Minutes between runs should be 5
      3. Status must be Ready

Impact / Risks

Not Applicable

Workaround

Not Applicable

Related Information

• If the submission issue occurs only on HR/Payroll Pages, please see KBA mySparkrock Profile HR Pages loading issues
• If the issue persists after following these steps, please contact Support https://success.sparkrock.com/SignIn. Please note that only users that have been invited to the Support portal will be able to create cases.

Update History

Keywords/tags

mySparkrock, mySparkrock submission issue

Attachment

Not Applicable

Attachments (1)

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