Information
- Products: mySparkrock
- Summary: Troubleshooting mySparkrock Profile/HR Page loading issues
Details
If the user is not able to access their Profile information and/or load HR Pages in mySparkrock, follow these steps to ensure required setup has been performed
Resolution
- If Profile does not load, go to Languages in Sparkrock 365, and ensure that there is at least one entry in this table.
2. If the issue persists, Go to Payroll Setup in Sparkrock 365. Scroll down to the Payroll Users Setup FastTab and ensure that there is a line for the MYSPARKROCK user, and that it has been configured according to other Payroll Users in the environment.
3. If Profile/HR Pages still do not load, Go to Payroll Setup in Sparkrock 365. Scroll down to the Payroll Users Setup FastTab and ensure that there is a line for the MYSPARKROCK user, and that it has been configured according to other Payroll Users in the environment.
Impact / Risks
Not Applicable
Workaround
Not Applicable
Related Information
If the issue persists after following these steps, please contact Support https://success.sparkrock.com/SignIn. Please note that only users that have been invited to the Support portal will be able to create cases.
Update History
| Date | Details | Link |
| 10/26/2022 | The first version of this Knowledge Base article was created. |
|
Keywords/tags
mySparkrock, mySparkrock Profile, mySparkrock HR Pages
Attachment
Not Applicable
Attachments (2)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article