Power BI Support Offerings

			Basic $599/month	Advanced $799/month	Enterprise $999/month
Customer Support
Finance or HR Standalone
Finance + HR
Payroll
Customer Experience
Access to recorded Power BI trainings (updated quarterly)
Membership in Sparkrock Power BI user group
Early access to new reports, dashboards
Annual power BI assessments
Product Experience
Training/Support			8 hours/year	16 hours/year	20 hours/year
Report Development			8 hours/year	16 hours/year	20 hours/year
Discount for Additional Training or Report Development Hours				10%	25%

*Total value of discounts from free PS hours, free training hours, and PS hour discounts are limited to the value of 300 PS hours for the term of the contract for Enterprise support, 240 PS hours

for Advanced support, and 120 hours for Basic support; the term of the contract being defined as 5 years. Discount limits for terms less than or greater than 5 years will be prorated accordingly.*

Subscription Service Offerings

Your Power BI subscription includes service hours that can be used for various support and customization needs. These hours are available at any time during the life of your subscription and can be utilized for the following services.

Service Hours Can Be Used For

• Basic Support

• Customized Templates

Including visuals, dimension mapping, embedded security, and incremental refresh

• Custom Visual Creation

Sparkrock can create visuals based on sample reports

• Training on How to

• Import data from Sparkrock to Power BI from multiple tables and sources 
• Create visuals based on sample reports
• Publish and share reports

Subscription Specifics

• Basic Subscription: Primarily for Finance 
• Advanced Subscription: For Finance and HR 
• Enterprise Subscription: For Finance, HR, and Payroll

Note: Training is provided separately for Finance and either HR, Payroll, or a combination of both due to the specialized needs of each area.