Troubleshooting email delivery

Modified on Sat, 20 Jul at 10:38 AM

Information

Products: Sparkrock 365
Summary: Troubleshooting email delivery common errors.

Details

After setting up your email configuration in 365, you notice that the emails from the platform are not being received. In this article, we will detail how to investigate the root cause of the issues.

Resolution

We need to first verify that we have configured a valid Email Account:

1. Navigate to Email Accounts

2. Create one if there is none and select it, we recommend using SMTP as the Account type as other could cause errors. If you only have an Office 365 email account configured, please check if you can temporarily change to SMTP, a known issue with Office accounts is being investigated by Microsoft and our Product team.

3. From the action bar, Click Process > Send Test Email

4. On the pop-up message, select “Other... ” and Click OK

5. Enter an email address that you have access to and Click OK, a message like this should appear if everything is working correctly. If not, please check the configuration of the email account and try logging into www.office.com with the set credentials, and in case they fail, please contact your IT team to provide you with the correct ones.

6. Close the message and from the action bar click Navigate > Email Scenarios

7. Verify that at least one of them is set as Default

8. If everything is correctly set and the emails are not arriving in your inbox, it could be due to a missing configuration for Notifications, please review the article Clean up stuck notifications and contact the support team if the problem is not addressed.

Related Information

Set up email in Business Central

Clean up stuck notifications